Responsible gambling

We want you to enjoy playing responsibly. Gambling should be an entertaining activity you control, not one that controls you. If you notice changes in your mood, spending, or daily life because of gambling, it’s a sign to pause and use the tools and supports described below. This page outlines practical steps you can take to manage play, recognise warning signs, and find help when you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of practical tools that put you in charge of how you play. These options are easy to set up and are designed to help you stay within your comfort zone.

• Deposit limits
  • Set daily, weekly, or monthly deposit limits to match your entertainment budget.
  • Limits can usually be lowered immediately via your account settings; raising limits often includes a waiting period to prevent impulsive increases.
  • Consider using low, conservative limits that reflect money you can afford to lose.
• Loss and wager limits
  • Loss limits cap how much you can lose over a chosen period.
  • Wager limits restrict the size of bets per spin or round to reduce risk during play.
• Session limits and reality checks
  • Session timers and periodic reminders help you track time spent playing and encourage breaks.
  • Use these features to avoid long, continuous play sessions.
• Time-outs
  • Short-term breaks (for example, 24 hours to several months) let you stop play and reassess without permanently closing your account.
  • Time-outs take effect immediately and are reversible only after the chosen period ends.
• Self-exclusion
  • Longer-term or permanent self-exclusion is available if you need a sustained break from gambling.
  • Self-exclusion is a formal process that blocks access to your account for the chosen period and can include removal from marketing and promotional contact.
  • Requests are taken seriously and are designed to protect your wellbeing; they are not reversible until the exclusion ends.
• Payment and access controls
  • Removing saved payment methods, using third-party card blocks, or switching to non-gambling payment options can limit impulsive funding.
  • Device-level and network-level blocks are another option if you want to reduce temptation across apps and sites.
• How to activate these tools
  • Most controls can be set in your account responsible gambling or security settings.
  • If you prefer, contact customer support to apply limits, time-outs, or self-exclusion; staff can guide you through the process in a confidential, non-judgmental way.
  • Verification may be required to confirm identity and ensure the request is processed securely.

Warning signs to watch for

• Chasing losses or increasing bets to try to recover money.
• Spending more time or money than intended, or hiding gambling activity from others.
• Using gambling to cope with stress, anxiety, or low mood.
• Neglecting work, study, family, or personal responsibilities.
• Borrowing money, selling belongings, or missing essential bills to continue gambling.
• Repeated unsuccessful attempts to cut back or stop gambling.

Practical steps if you’re concerned

• Set or lower deposit, loss, and wager limits immediately.
• Take a time-out or request self-exclusion to create space and reduce impulsive decisions.
• Remove saved payment methods and consider using a third-party payment block through your bank or provider.
• Talk to someone you trust about your concerns — sharing can reduce isolation and open new options for support.
• Contact customer support for confidential help applying tools and pausing marketing communications.
• If gambling is causing severe distress, consider seeking professional help from a counsellor experienced with gambling harms.

Links to Support Organizations

If gambling is creating serious problems for you or someone you care about, professional and peer supports are available. Below are types of organisations and examples you can contact or search for in your area. We do not link directly from this page, but you can find these services by searching for your province or country + problem gambling helpline.

• National and provincial helplines
  • Many regions offer a dedicated problem gambling helpline with confidential advice, referral, and crisis support. For example, provincial services such as ConnexOntario are tailored to local residents.
• Peer support groups
  • Group programmes and meetings (for example, Gamblers Anonymous) provide peer-led support and practical steps from others with lived experience.
• Counselling and treatment services
  • Counsellors and therapists who specialise in behavioural addictions can offer strategies, coping skills, and structured treatment plans.
• Online and text-based supports
  • There are anonymous, online chat and text services that provide immediate, confidential assistance and can point you to local resources.
• Emergency and crisis services
  • If you or someone else is at immediate risk of harm, contact emergency services (for example, 911 in Canada) or your local crisis number without delay.

We are committed to helping you play safely. If you’d like assistance applying any of the tools described above or simply want to talk through options, our support team is available to help you make a plan that fits your needs. Taking small steps now can make a big difference to your wellbeing.